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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
General Purpose
Conduct analysis through research, gathering and interpretation of data from meter reading and work force management systems.
Design and document Advance Metering Infrastructure (AMI) meter reading system processes.
Analyze and operate AMI meter reading system
Responsibilities
Develop and design business processes for AMI meter reading system.
Develop training documents for AMI system users.
Lead and conduct AMI meter reading system testing.
Analyze AMI system errors and determine appropriate course of action.
Utilize Single-Person Scheduling (SPS) software to analyze and schedule work orders to field technicians.
Utilize Field Collection System (FCS) software to analyze and schedule meter reading routes to field technicians.
Communicate with field technicians to resolve hardware / software issues.
Resolve orders from SPS audit log.
Run and analyze performance reports required by operations managers.
Lead special projects as assigned.
Act as liaison between business and Information Technology to troubleshoot and resolve system issues.
Requirements
Bachelor’s Degree in Business Administration, Computer Science, or Electrical Engineering; or the equivalent combination of education and experience.
A minimum of five years professional experience in metering systems or electric utility billing is required.
Proficient with the use of personal computers including spreadsheet, database, word processing, and presentation applications.
Communication and interpersonal skills including the ability to consult with internal and external customers regarding matters/issues which may be sensitive in nature.
Ability to work with all levels of an organization including people with different styles and backgrounds; ability to present alternatives and recommendations.
Knowledge of applicable company policies and procedures; applicable federal, state, and local governmental laws and regulations.
Must be flexible and available to work a variety of work shifts.
Travel may be required.
Preferences
Preference may be given to candidates who have the above requirements and have the following:
Knowledge and understanding of PacifiCorp Customer Service System (CSS).
Knowledge of AMI or Smart Meter systems.
Knowledge of electric meters, meter programming, meter data.
Knowledge and understanding meter reading and work force management systems.
Additional Information
Req Id: 111864
Company Code: PacifiCorp
Primary Location: PORTLAND
Department: Pacific Power
Schedule: FULL TIME
Personnel Subarea: Exempt
Hiring Range: 76,200 - 89,600
Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave.
For more information, please visit: https://careers.
pacificorp.
com/content/New-Benefits-Page/?locale=en_US
Employees must be able to perform the essential functions of the position with or without an accommodation.
At PacifiCorp, we celebrate diversity, equity and inclusion.
PacifiCorp is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.
S.
federal law.
All offers of employment are contingent upon the successful completion of a background check and drug screening.
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