Customer Service Coordinator Lead

*Join Our Team at Krishna Realty!* Are you a fantastic multi-tasker with an unmatched attention to detail? Are you eager to dive into a fast-paced environment and thrive on helping people with their needs? Look no further – we have the perfect opportunity for you! *Position:* Customer Service Coordinator Lead *Location: *Portland Metro Area, OR 97229 The position requires you to be living in the Portland metro area.
This is *NOT *a work remote position.
A vehicle, a valid drivers license, and auto insurance is required for this position.
Competitive pay includes a base hourly rate for this position, and it is a full-time position.
After one year of employment, full time employees are eligible for health benefits, including dental coverage.
*About Us: * Krishna Realty is a dynamic Real Estate Sales and Property Management Company licensed in Oregon and Washington.
We're dedicated to providing top-tier service to our clients, utilizing both our extensive experience and cutting-edge technologies.
Whether it's buying, selling, or managing properties, we're committed to excellence every step of the way.
*Who We're Looking For:* We're seeking a motivated individual who is ready to take on the challenge of a bustling office environment.
If you're friendly, adaptable, and passionate about both the housing industry and assisting others, we want you on our team! This position is perfect for someone looking to transition into an office role or carve out a new career path.
*Technical Skills & Qualifications:* * One year of administrative or customer service experience preferred * Professionalism and reliability in attendance is extremely important * Organized and able to prioritize levels of responsibility from low-urgent * Strong written and verbal communication skills * Ability to thrive in a fast-paced culture * Ability to stay calm in high-pressure or stressful situations * Detail-oriented with a high level of accuracy and attention * Problem-solving skills from start to finish and ability to see the bigger picture * Ability to multitask and work on numerous customer tickets simultaneously * Proficiency in computer software programs (e.
g.
, Gmail, Google Docs/Sheets) * Valid driver’s license, vehicle, and auto insurance required * High school diploma or GED required *Job Duties:* Your responsibilities will include, but are not limited to: * Processing all new customer service maintenance request tickets from tenants and homeowners * Coordinating repairs with vendors, tenants, and homeowners * Managing/completing a majority of customer service maintenance request tickets * Maintaining accurate property notes/documents including serial numbers, model numbers, and warranty information * Conducting inspections for repair requests (utilizing specialized tools such as temperature guns and moisture readers) * Inspecting properties for repairs and maintenance needs that have been submitted * Documenting repair requests and completed repairs through photo documentation including before/after photos * Managing appointments and calendars * Handling correspondence and prioritizing mail and emails * Providing daily reports to your direct manager for active team's service tickets * Providing reports for research and screening of new vendors and statistics of current market pricing for vendors * Requesting surveys from owners/tenants regarding the service they received from the team or yourself * Auditing customer tickets and internal tickets to maintain accuracy of the coordination report * Conducting various types of inspections and driving to multiple locations/properties in a day *Ideal Candidate Traits:* * Thrives in high-pressure environments * Proficient in following processes and procedures * Open to learning and adapting to new situations * Organized and able to prioritize tasks * Excels in collaboration and communication * Able to work independently and with the team * Passionate about the housing industry and working with people * Eager for career growth opportunities If you're ready to embark on an exciting career journey with us, please submit your resume and a cover letter explaining why you'd be a perfect fit for this role.
We look forward to welcoming you to our team at Krishna Realty! Job Type: Full-time Benefits: * Dental insurance * Health insurance * Paid time off Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Ability to Relocate: * Portland, OR 97229: Relocate before starting work (Required) Work Location: In person